Vigo maximizes customer benefits by allowing goods to be returned in some cases, specifically as follows:

1. Acceptable return cases

• Delivered the wrong product, wrong color, wrong size compared to the order.
• Delivered missing products, accessories, gifts.
• Products are damaged, broken before reaching customers.
• The product shows signs of being used or expired.
• The product has a manufacturer defect or error in transit.

2. Conditions for returning goods

• Products are not on the list of special promotions or discounts.
• The product is intact and full of packaging, stamps and seals according to the original specifications (unless the product is damaged or broken during transportation).
• The product is full of accessories (user manual, warranty card …), accompanying gifts (if any) and invoices/receipts for product sales.
• The product has not been used (except for the case of exchange or return due to manufacturer’s error, error during transportation or signs of being used).

3. Time to apply for returns

• Return requests must be made at the time of delivery of the goods.
• Customers do not need to pay money if it is a form of COD payment when the customer returns the goods.
• In case the customer pays in advance by bank transfer, the customer will receive the payment from Vigo within 3 working days from the time the customer returns the goods.
• Vigo will bear the shipping fee for cases of returning goods due to Vigo’s or the manufacturer’s fault.